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Privacy & Data Protection Policy

Your trust is our priority. We are committed to protecting your personal information with the highest standards of security and confidentiality.

Our Commitment to You

At MyBond Platform Private Limited, we recognize that your personal data is entrusted to us and we take our responsibility to protect this information seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform and services.

We believe that transparency about the use of your personal information is paramount. This document explains our practices and your rights regarding your personal data in compliance with applicable data protection laws in India and internationally.

Key Principle

We only collect information necessary to provide our services, and we never sell your personal data to third parties for marketing purposes.

Key Definitions

To help you understand this policy better, here are definitions of important terms:

Personal Information

Any data that relates to an identifiable individual, either directly or indirectly. This includes but is not limited to your name, contact details, identification numbers, and online identifiers.

Sensitive Personal Information

A subset of personal information that requires heightened protection. This includes financial data (bank accounts, investment details), authentication credentials (passwords, security pins), biometric information, and any other data classified as sensitive under applicable laws.

Processing

Any operation performed on personal information, including collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, alignment, combination, restriction, erasure, or destruction.

Information We Collect

We collect different types of information to provide and improve our services to you:

  • Account Information: Name, email address, phone number, date of birth, identification documents, and photograph when you create an account.
  • Financial Information: Bank account details, PAN, income information, investment history, and transaction records necessary for providing our services.
  • Technical Data: IP address, browser type, device information, operating system, and usage data through cookies and similar technologies.
  • Communication Data: Records of your interactions with our customer support team, email correspondence, and feedback.
  • Verification Data: Information collected during our Know Your Customer (KYC) process as required by regulatory authorities.
Note: We minimize data collection to only what is necessary for the specific purpose. You have the right to know why we collect each piece of information.

How We Use Your Information

Your information helps us provide, maintain, and improve our services. Specifically, we use your data to:

  • Verify your identity and process your account registration
  • Facilitate your investment transactions and maintain your portfolio
  • Provide customer support and respond to your inquiries
  • Send important notifications about your account and transactions
  • Improve our platform's functionality and user experience
  • Detect, prevent, and address technical issues and fraudulent activities
  • Comply with legal obligations and regulatory requirements
  • Conduct research and analysis to develop new products and services

Legal Basis for Processing: We process your personal information based on one or more of the following legal grounds: (i) your consent, (ii) performance of a contract with you, (iii) compliance with legal obligations, or (iv) legitimate interests that are not overridden by your data protection rights.

Information Sharing & Disclosure

We respect the confidentiality of your personal information. We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

Service Providers

With trusted partners who assist us in operating our platform, conducting business, or servicing you, so long as they agree to keep this information confidential.

Legal Requirements

When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MyBond , our users, or the public.

Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as a business asset.

With Your Consent

For any other purpose disclosed by us when you provide the information, with your explicit consent.

Data Security Measures

We implement robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Encryption

All sensitive data is encrypted both in transit (using TLS 1.2+) and at rest.

Access Controls

Strict role-based access controls ensure only authorized personnel can access your data.

Regular Audits

We conduct regular security assessments and penetration testing to identify and address vulnerabilities.

Employee Training

All employees undergo mandatory data protection and privacy training.

Secure Infrastructure

Our systems are hosted on secure, compliant cloud infrastructure with multiple layers of protection.

Anonymization

Where possible, we anonymize data used for analytics and research purposes.

Important: While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to protect your information.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you and how we use it.

Right to Correction

You can request correction of inaccurate or incomplete personal information we hold about you.

Right to Deletion

You can request deletion of your personal information when it's no longer necessary for our purposes.

Right to Restrict Processing

You can request restriction of processing of your personal information in certain circumstances.

Right to Data Portability

You can request transfer of your personal information to another organization in a structured format.

Right to Object

You can object to processing of your personal information for direct marketing or legitimate interests.

To exercise any of these rights, please contact our Data Protection Officer using the contact details below. We will respond to your request within 30 days as required by applicable laws.

Contact & Grievance Redressal

If you have any questions, concerns, or complaints about our privacy practices, or if you wish to exercise your data protection rights, please contact us:

General Inquiries
privacy@MyBond .com
Customer Support
support@MyBond .com
Data Protection Officer
MyBond @MyBond .com
Grievance Officer
grievance@MyBond .com

Response Time: We strive to respond to all privacy-related inquiries within 48 hours and resolve complaints within 30 days as per regulatory requirements.

Regulatory Compliance: Our grievance redressal mechanism complies with the Information Technology Act, 2000 and rules made thereunder.

Our Privacy Promise to You

At MyBond , we commit to the following principles in handling your personal information:

  • We will protect your personal information with stringent security standards and confidentiality protocols.
  • We will collect only the information necessary to provide you with our services and enhance your experience.
  • We will be transparent about how we use your information and give you control over your data.
  • We will ensure only trained, authorized personnel have access to your information, with strict accountability measures.
  • We will not disclose your information to third parties without your consent, except as required by law or as outlined in this policy.
  • We will require all our service providers and partners to adhere to equivalent privacy and security standards.
  • We will continuously review and improve our privacy practices to maintain your trust.
  • We will promptly notify you and relevant authorities in the unlikely event of a data breach affecting your information.

Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy.

Notification of Changes

If we make material changes to how we process your personal information, we will notify you through prominent notices on our platform, via email, or through other communication channels at least 30 days before the changes take effect, giving you time to review the changes.

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.